© 2015 Copyright SafeTest4. 

Delivery (UK and EU countries ONLY)

All UK & EU orders are generally dispatched within 1 working day. All EU deliveries are sent International Tracked & Signed (requires a signature and is tracked). EU countries generally arrive within 3 to 7 working days.

 

At present over 98% of orders are dispatched next working day. Some orders same working day.

 

All orders are packaged very discreetly in a White/Grey Gift style mailing box (easily fits through a standard letter box) enclosed in a white mailing bag showing delivery name and address and returns PO Box address only (no SafeTest4 reference externally) i.e. discreet.

We will send you an email notification once your order has been dispatched indicating the expected delivery date/time. If this is a standard UK delivery dispatched First Class that means the item will be delivered at the earliest by the next working day.

 

Note: Royal Mail state that First Class has a 1 to 3 Working day delivery time i.e. excludes Sundays, Bank Holidays etc, however most (~98%) arrive next working day from dispatch.

 

If however the goods (UK deliveries only) have not arrived within the 3 working days you must contact us (by email) without delay – we will respond within 24hrs. If you fail to contact us within 7 days of the dispatch date(indicated in email) then we will only refund / replace up to 80% of the order value. If you fail to contact us after 14 days this will be 60%. 21 days 50%. After 28 days 30%.

If goods fail to arrive we may ask for documentary proof of a supplied address to confirm shipping address information before any refund / replacement can be processed.

  

Any goods re-sent due to a failed delivery must go as Recoded Delivery (requires a signature) to prevent any additional failed delivery (normally this occurs at shared buildings i.e. flats)

 

Recorded & Special Delivery Services.

If you decided to have the goods sent by a means that requires a signature on receipt of goods and/or has a specific time period of delivery, then you are responsible for receiving those goods.

 

If you fail to receive the goods within the delivery time window due to an error on your part then you cannot return the goods for a full refund.

 

You will have to return the goods at your own cost (proof of posting required) and cover any postage paid for the initial delivery as well as be charged a 25% restocking fee if the goods have not been opened. If the goods have been opened then they cannot be returned.

 

Refunds and Returns

It is the responsibility of the customer to provide the correct information including the delivery address. We will not be held responsible for orders dispatched using incorrect details and therefore undelivered. Refunds will not be made until the items are returned to us by Royal Mail after obtaining a returns number.

 

Unopened orders may be returned within 14 days (from day of delivery) at customer’s expense for a full refund (not including postage) or exchange. Faulty or damaged goods are eligible for a replacement, provided you notify us within 14 days of delivery.

 

A returns number is required before any product can be returned. To obtain a returns number please email us (SafeTest4@gmail.com) and we will respond with the required form/information. Any item sent back without prior obtaining a returns number will be returned to you at your cost

 

Under the Distant Selling Law you have the right to return goods, or cancel an order, up to 14 working days. Email us with your request and we will respond with the required form/information. Any goods that have been dispatched must be returned as new at your cost complete with instructions and all additional items or accessories. On receipt of goods a refund will be processed.

 

All returns must have proof of posting documentation.

 

Damaged, faulty and incorrectly supplied goods we will cover the cost of the postage to resolve the problem.

Special orders cannot be returned for refund.

 

EU orders & contact info etc

If you try and circumvent the EU delivery restriction and use a neighbouring EU country, or other country, in the purchase process; your money will be refunded less any costs incurred by us regarding the transaction to a minimum of £3.00 per transaction (equivalent in the Currency purchased). It is your responsibility to know if your country is in the EU, or not.

 

It is your responsibility to make sure all contact/delivery information provided is correct. Either directly to us, or via any Third Party e.g. PayPal. If goods are dispatched to an erroneous address and the goods are returned and a period of 10 days has gone by from original dispatch, then no refund can be given as these goods have limited shelf life when in transit as are stored in unknown conditions. 

 

If we cannot contact you regarding you order once placed and we incur costs you will be liable to those costs if they are in excess to the standard purchase/delivery process provided.

Contact us:

Email : SafeTest4@gmail.com

Data Security

Your personally identifiable information is kept secure and transmitted via a secure SSL connection.

 

Privacy Policy

We collect contact information for the sole purpose of fulfilling orders.

 

We do not store credit card information all such payment information is done within the Secure Merchant provider.

 

Distribution of Information

No information shared with us will be distributed to third party companies for marketing or any other purpose. 

 

Additional

It is your responsibility to make sure you are always referring to the latest safety information regarding these products. You can check on this website at the bottom of the Overview page for the latest versions (downloadable).

 

Information is only provided in English. If English is not your native language it is your responsibility to make sure you fully understand all information provided.

 

By accessing, using, browsing or purchasing on this site you agree that you have read, understood and agree to be bound by these Terms & Conditions and you agree to comply with all applicable laws, rules and regulations.

 

Nothing in this site shall constitute an offer of goods or services.

 

Price and availability information is subject to change without notice.

 

Use of the kits and other products purchased through the site is at your own risk

 

We do not encourage the supply, manufacture or use of illegal drugs or controlled substances in any way. We neither condone nor condemn the use of drugs just acknowledge they are a part of society as we know it.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website or provided by us for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

The information provided is entirely at your own risk, for which we shall not be liable. It is highly recommended to undertake any due diligence to confirm that this website meets your specific requirements.

 

The kits provided can only give an indication of what may be contained within a substance and hence only exist as a presumptive guide. Hence, A 100% guarantee can not be given nor assured. For complete analysis we recommend samples could be sent to a professionally certified laboratory (if the Law permits).

 

This website may include links to other websites. These links are provided for your convenience to provide further information. They do not indicate that we endorse the website(s). We have no responsibility for the content of the linked website(s) and the content is liable to change without our knowledge which we cannot be held liable for.

 

"Refund + 15% if could buy for less" is only valid for one week from payment date and only for UK sales. Evidence will need to be provided clearly showing the the identical item was in stock (UK) and its price. Communication must only be via email to the main email address providing all requested information.

 

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

Secure Payments

All payments are 100% Secured utilising the HTTPS Security "Protocol" via Stripe authorization gateway.

 

VISA Credit and Debit cards, Maestro, Mastercard etc

 

 

Note: If you would like to communicate any information encrypted then please email us via https://temp.pm/ and we will reply using https://temp.pm/  to that email address.

(temp.pm is Private Message service with encryption, self-destruction and many  other security features)

Missing deliveries (UK)

Unfortunately sometimes things do not get to their destination.

The credit / Debit card companies and Merchants e.g. Paypal, require a Proof of Posting for acceptance that the goods were dispatch i.e. passed from our control to the Courier.  If we can provide that then the goods are considered not under our control and hence technically delivered. Therefore the Card company / Merchant cannot make any claim on us nor can the purchaser if an item is not delivered and such proof is available. In such a case the failure for the goods going missing is solely down to the particular courier service used i.e. we have no control of what happens to an item once it has entered a courier service e.g. Royal Mail.

If we can provide Proof of Posting it will be at our discretion if any refund, or replacement is made.

At best a replacement will be sent (recoded delivery only which we will pay), or a part refund may be offered; this will only happen after a minimum of 14 days from posting. If a full refund is to be given this will not take place until 30 days after posting and may depend on whether the item has arrived at our returns address or original delivery address (the item would need to be returned unopened)

Changes to an order

You may change an order up to 14 days from purchase/delivery. Goods may be returned if the individual seals of the protective membrane are unbroken (obtaining a returns number first). You will be charged for the delivery of the replacements, as well as any extra charges incurred.

 

Order Questions

For all questions regarding shipping, refunds, returns, and exchanges please contact us by replying to the order confirmation email you received.

Contact info:

Email: SafeTest4@gmail.com (best method for quickest response)